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Council maintains 'excellent' service standards

An independent assessor has again judged the services provided by Fenland District Council to be "excellent", following an annual inspection in which he met staff, customers and partner organisations.

CSE Award

He said the Council continued to meet the requirements of Customer Services Excellence (CSE), the national government standard that recognises public bodies that provide customer-focused, high quality services.

Assessor Neil Potentier issued the re-accreditation after carrying out his inspection in June.

Chief executive Paul Medd told this week's full Council meeting: "Fenland is one of the few councils that have consistently achieved this rigorous standard for all its services, both customer-facing and internal, not just individual ones.

"The CSE assessor was highly complementary of the Council's emphasis on delivering excellent, customer-focused services."

Some of the points included in the assessment report included:

  • The Council is proud of its people focus and uses this to embrace a 'one team' approach to making a difference to customers,

  • Staff are totally customer-focused and display a 'right-first-time' attitude in a friendly manner,

  • Empowerment of staff allows them to deliver high quality services,

  • Partnering arrangements remain strong with a wide range of partners working with the Council resulting in demonstrable benefits for customers and communities.

During the Council meeting, Council Chairman Councillor Kay Mayor presented the CSE award to Councillor Chris Seaton, the Cabinet member responsible for financial and performance management.

Cllr Seaton said: "I am delighted to say that Fenland District Council continues to meet the Customer Service Excellence standard.

"Customers are at the heart of everything we do and drive our priorities as a Council. Members and staff are committed to doing what matters to the customer and providing excellent customer service."

Article added: September 15, 2017