Skip Navigation

Customer Services Documents

Find out more about how our service works, and how we're performing.

Register of member interests
  • Customer Services Performance

    View our performance over the last year.

  • Customer Care Policy

    Our commitment to looking after you

  • Customer Services Survey Action Plan

    As part of our satisfaction survey we ask our customers about what they think we could be doing better, this document captures this feedback and sets out our actions for 2016 /2017 based on the feedback we have received.

  • Customer Services - tell us what you think

    We welcome your views on our service, click here to take part in our online customer satisfaction survey.

  • Customer Services Survey Results

    We aim to have over 95% of our Customers either satisfied or very satisfied with our service. For 2016 we had 80% satisfaction levels with our Fenland@ your service shops and Community Hubs and 95.3% satisfaction with our telephone contact centre.