Make a complaint about a taxi or private hire driver, vehicle or operator.
Complaining about a licensed service
Make a complaint about a service licensed by the council, or report activities that are being provided unlawfully without a licence.
We investigate all relevant complaints about licensable services as part of our public safety and animal welfare role. Use the forms below to register complaints about:
You can also report activities that are being provided unlawfully without a licence.
Some complaints will lead to formal action being taken by the Council in the courts. You must be prepared to give evidence in court to support an investigation if it leads to formal action.
We cannot deal with complaints that do not relate to the licence that authorises the activities. Any complaints about Council staff should be directed through the 3Cs corporate complaints process. Where complaints are received that we cannot deal with, we will advise and refer you to the correct department or organisation where possible.
Complain about Hackney Carriage and Private Hire services licensed by the Council
Complain about services licensed by the Council
Make a complaint about a service licensed by the Council, or licensees. You can also find out which services are licensed by us.