Information about the most common noise complaints and when the Council can help.
Report a noise, smoke, smell or light problem
How the Council can investigate.
Noise, smoke, odours and light issues can be classed as a 'statutory nuisance'. By law, this is a problem that the Council can take action on. To decide if this is the case, the Council needs to understand:
- how severe the problem is
- how long the problem has lasted for and how often it happens
- whether the nuisance happens on purpose
- whether it would interfere with the 'average' person's reasonable enjoyment of their property.
Typically, the types of problems the Council deals with are about:
- Noise - such as dogs barking, alarms sounding or neighbours making noise for long periods of time.
- Smoke - particularly from bonfires. Garden waste can be burnt in gardens, providing it doesn't cause a nuisance to other people. Rules about garden bonfires
- Dust - particularly from building and demolition activity
- Smell - excessive odour from cooking smells from restaurants
- Artificial light - problems can be caused if lighting is too bright or inappropriately sited, interfering with a person's right to enjoy their property. The most common problem is a security light shining into a bedroom window.