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Fenland District Council launches raft of new online forms to further improve services

Fenland residents and businesses can now access even more services 24/7 via Fenland District Council's website following the launch of several new online forms.


The Council has launched a raft of new environmental service request forms and expanded the number of licensing application forms at to make it even easier and faster for people to access council services, at a time that suits them.

Following the introduction of an online missed bin form earlier this year, ten more environmental service request forms have now been added to the website. The forms allow people to report various environmental issues they spot around the district, including broken glass, dog fouling, fly-tipping, abandoned vehicles, graffiti, litter, overflowing bins and more.

Once reported online, the information is automatically transferred to teams on the ground, giving street cleansing operatives real-time notifications of any issues so that if they are in the area, they can deal with them more quickly. The forms also remove the need for staff to input the information, saving hours of back-office time every week.

The Council has also added three more licensing forms, allowing businesses to complete full or minor variations to premises licences, and to change the designated premises supervisor (DPS) on a premises licence.

It follows the launch of online forms to apply for taxi licences, premises licences and Temporary Event Notices earlier this year.

Cllr Steve Tierney, the Council's Cabinet Member for Transformation, said: "We're committed to making it as easy as possible for local residents and businesses to communicate with the Council and to get access to the advice, information, support and services they need in a way that is convenient for them.

"These new forms make even more services available at the click of a button, helping to deliver an even better customer experience while improving and streamlining our internal processes at the same time."

The forms are the latest addition to the Council's continued transformation agenda; building upon other developments that have already been introduced including a revamped website, the launch of PayPoint, and other online forms.

Next year, the Council plans to launch webforms for pavement licences and environmental health service requests and a web chat service.

Cllr Peter Murphy, the Council's Cabinet Member for the Environment, said: "Our environmental services teams receive thousands of reports each year, and work every day to keep Fenland clean and tidy. These new forms will not only help them to work even more efficiently, with real-time notifications of any issues, but they make it easier for residents to report instances to us as and when they happen."

Article date: November 2021

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