Issue details
Update of the Council’s Corporate Complaints Policy (3C’s) and associated procedures - KEY/31JAN25/02
Recommendation to approve the proposed changes to the policy in line with revised complaint handling code published by the Local Government and Social Care Ombudsman.
Decision type: Key
Decision status: For Determination
Wards affected: All Wards;
Notice of proposed decision first published: 31/01/2025
Decision due: 24 Mar 2025 by Cabinet
Consultees
All relevant internal and external stakeholders.
Background Documents: Revised 3C's policy