What to do if your bin is lost, damaged or stolen
Please contact us if you think you need a replacement bin. You can do this by completing the online form below or by calling 01354 654321.
You may need a replacement bin if it has:
- become lost
- been stolen
- been significantly damaged
- fallen into our collection lorry
If your bin is lost or stolen, we suggest waiting two weeks before requesting a new one. This is because most missing bins turn up during this time. We can give you sacks in the meantime to tide you over.