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About our Garden Waste service

Information about our Garden Waste service.

Question

We introduced our garden waste service in April 2017. This meant that households had to subscribe to the service if they wanted their brown bin to be emptied. 

You can now subscribe to the 2018/19 service. This runs from 2 April 2018 until 31 March 2019. 

Cost

We've been able to keep the fee the same as 2017/18 due to the popularity of the service. 

Existing direct debit customers do not need to renew their subscription as long as they have a valid direct debit still in place. Payment will be taken in February 2018 to allow the sticker to be printed and delivered. The direct debit company will contact you to confirm the exact payment date. The annual direct debit fee is £36 per brown bin (even if you paid £40 last year) before 31 March 2018.

Customers that subscribe by annual direct debit before 31 March 2018 receive a 10% discount, making each subscription £36.

It is also possible to subscribe by three direct debit payments at a cost of £40 per subscription. 

From 4 January 2018 you can subscribe and pay by debit card, cash or cheque. Each subscription costs £40. 

Once you have subscribed

We will send you a confirmation letter and unique addressed sticker after we receive your payment. 

The sticker needs to be put on the rear of your brown bin. If you subscribe to more than one bin you will receive a sticker for each. 

Please place your bin out before 7am on collection day. The handle needs to face the road and the subscription sticker must be clearly visible. 

Your garden waste will be collected once a fortnight, all year round. Collection days may change due to bank holidays and Christmas. 

What to put in your bin

Our brown bin service is for garden waste, which includes:

  • weeds
  • hedge trimmings
  • small twigs and branches (less than 2.5cm or 1" in diameter)
  • grass cuttings, flowers, plants, fruit and vegetable waste, leaves

Garden waste must be put into the bins loose, without bags. It must all fit in the bin with the lid closed. Any waste left outside your bin will not be collected (with the exception of real Christmas trees in season). 

Bins containing plastics, textiles, soil, general waste or rubble will not be emptied. 

If you do not want the service

You do not have to subscribe to the service if you do not want your brown bin to be emptied. Read more about opting out.

Discounts, exemptions and refunds

There are no discounts or exemptions, even if you sign up part way through the year. 

We cannot offer a discount or refund if you decide not to use the service for a while or move out of the area. You can transfer your subscription if you have already paid and are moving house within Fenland. 

If you have a small garden, you could consider sharing a bin with your neighbour. One household would need to be responsible for the subscription and the bin. 

Moving house

If you are moving house in Fenland you can transfer your existing subscription to your new property. 

Direct Debit payments

If there are any changes to the amount, date or frequency of your Direct Debit payment, Fenland District Council will notify you 10 working days in advance of your account being debited (as per your Direct Debit Guarantee).

If you want to cancel your direct debit you need to inform us in writing and contact your bank. 

Lost, stolen or damaged bins

You are responsible for the security of your bin. We will not empty the bin if it is moved to another property and cannot replace lost or stolen bins. 

If our collection crew record they have damaged your bin (or it falls into the rear of the vehicle), we will repair or replace it free of charge. If our collection crew are not responsible you will need to pay the usual delivery charge of £30 for your bin to be replaced. 

If you don't have a brown bin

You can still sign up for the service. Once you've paid, we will arrange for the delivery of a brown bin. Please note that the usual Council £30 delivery charge applies to all new bins. You cannot buy your own bin instead of a Fenland District one as we do not service bins that do not meet our specification. 

A small number of customers will be offered the service using paper sacks, rather than bins. This is because our refuse vehicles cannot access their property or they haven't got a suitable storage area for the bin. We will contact you directly if this applies to your property.

Why we charge

Due to Government funding reductions, we introduced a charge last year to cover the cost of our garden waste collection service. This meant that customers that use the service fund the cost.

No profit is made from the service. 19,600 customers subscribed in the first year - this covered the cost of the year's service and paid back part of the set up costs. We have been able to keep the fees the same in 2018/19 and offer an online direct debit discount. The charge in future years will depend on costs and the number of people that subscribe to the service.