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Support for people who are homeless or are facing homelessness.


Can you help me?

Your individual circumstances depend on whether you qualify as a homeless person eligible for housing assistance. The Council does not have to provide permanent housing to all homeless people, and may only be able to offer you a permanent home if:

  • You are eligible for assistance (a UK citizen)
  • You are homeless, or threatened with homelessness within 56 days
  • You have a priority need
  • You are not intentionally homeless (you have lost your home through no fault of your own)
  • You have a local connection with the Fenland District (or no local connection with any other council)

You may be offered temporary accommodation if the Council is satisfied that you meet the conditions above. This is whilst the Council makes their decision, or whilst waiting for a permanent home to become available.

If you are homeless but not in "priority need", the Council may be able to offer you support and guidance.

What help can I get if I'm homeless?

You will be interviewed by a Housing Options officer who will work with you to complete a Personal Housing Plan. If the Council is able to house you, you will be offered a home with enough bed-spaces for your household. All accommodation is let on the basis of bed-spaces, not on the number of rooms. You will be expected to bid for properties through Choice Based Lettings and the Home-Link website, on the basis that:

  • Single people will be entitled to a bedsit or one bedroom flat
  • Couples are entitled to one bedroom
  • Adults and people over 16 are entitled to a bedroom each
  • Two children of the same sex under the age of 10 would normally be expected to share a bedroom. If both children are nearing 10 and are of opposite sexes, you may be offered a property with a bedroom for each.

If you have arranged an interview, you will need to bring documents to support your application such as Birth Certificates, Passports and evidence of household income. You will be advised which ones you need to bring before the interview.

Contact us

Call 01354 654321 (this number can also be used in an emergency out of hours).

You can also email or visit one of our Fenland @ your service shops/hubs.