Our Corporate Privacy Statement explains how we will handle your personal information
Your privacy is important. We regard the lawful and correct treatment of personal data as vital to maintaining the confidence of the many people we deal with. We will treat personal data lawfully and correctly. Any personal information you give us will only be used in accordance found in the principles found in the General Data Protection Regulations (GDPR). More information on the GDPR can be found on the Information Commissioners Office (ICO) website.
By law, we must register with the ICO as a 'data controller'. This can be viewed on the ICO Public Register. Our registration number is Z2549363.
If you provide any personal information to us, it will only be used for delivering services to you. It will not be shared with any third party unless stated, without your consent or unless required by law for the prevention and detection of fraud.
The handling and use of personal data at Fenland District Council is monitored by the Data Protection Officer (DPO). You can contact them at firstname.lastname@example.org.
For more service specific information please see our Privacy notices.
GDPR regulates the management of personal information. We need to handle personal information about you so that we can provide services for you.
When we ask you for personal information we promise to:
In dealing with your information, we will:
In return, we ask you to:
We may need to collect and hold information about you in order to:
We may not be able to provide you with a product or service unless we have enough information, or your permission to use that information.
We may collect and process the following data about you:
We may also record telephone calls made to us or CCTV images of customers visiting our offices for:
Sometimes we have to give information to other authorities, organisations or people. This would be for the prevention or detection of crime, or because of legal matters. We do not need your consent to do this. If we can, we will tell you if we have passed your information on.
Most of the personal information we ask you for is to enable us to provide statutory services. It is a legal requirement for some areas such as the administration of the Electoral Register, Council Tax, Business Rates and Housing Benefit.
We will use the information you provide in a manner that conforms to the Data Protection Act. We will keep your information accurate, up to date and only for as long as necessary.
We may process your information for the following purposes:
We may need to pass your information to other people and organisations that process information or provide a service on our behalf. These providers are obliged to keep your details securely and use them only for the intended specific purpose.
We may share your information with partners of the council where it helps to provide a public service. Partners will keep your details securely and use them only for the intended specific purpose.
We may disclose information within and to other partners of the council where it is necessary e.g to comply with a legal obligation or where permitted under the Data Protection Act.
We may disclose information when necessary to prevent risk of harm to an individual.
If we need to disclose sensitive or confidential information, we will do so with your prior explicit consent or where we are legally required to. We shall inform you of any disclosure of information where possible.
Find out more about the Information Sharing Framework that we follow.
As of 2020 we are required to share Council Tax data with the Office of National Statistics which will be used to complete the National Census. Find out more about how they use your data at the ONS website.
The information we hold about you has been collected for a specific purpose. Your consent may be needed when we want to use data for a different purpose. For example, we collect your name and address so we can send Council Tax bills. We would need your permission if we used this information to send you something else at another time. This is called opting in.
If you give consent for this action or any other form of opt in consent, you have the right to ask for this consent to be withdrawn where relevant. However, your consent is not required when we are obliged under law to assist in the prevention and detection of crime (e.g the National Fraud initiative) or where the information is needed to carry out a legal function (e.g the collection of Council Tax).
The cookies we use on our website do not contain any information that personally identifies you. They are used to gather information about general website usage and to provide you with a more personalised service. More information can be found in our Cookies Policy.
We use a small number of 'third party processors' to collect and store online data. Each are GDPR compliant. Links to their Privacy Policies are listed below: