Advice for tenants living in poor conditions within private rented accommodation
This page gives advice to tenants in private rented homes and Houses in Multiple Occupation (HMOs). Social housing tenants need to contact their housing association to make a complaint.
Firstly, report problems to your landlord/letting agent as soon you can.
You need to read your tenancy agreement before making a complaint. This will explain what your landlord is responsible for repairing. Your landlord should make sure your home:
It will help if you can show evidence of the actions you've taken. You can do this by complaining in writing and taking photos of the problem(s).
You should contact the Council if you have complained and nothing has changed. We can only help if you have:
After you've complained, the Council may inspect your property using the Housing Health and Safety Rating System. This will show how serious the problem(s) are.
We will speak to the landlord if they have not made repairs that they should have done.
If there is a serious risk to health and safety, we may issue a 'statutory' notice. This means the landlord must fix the problem(s) within a certain time, by law.
For further advice, please email firstname.lastname@example.org.