Contact us

Before you contact us, please check to see if you can find what you need on our website. You can use our website to report an issue as well as to pay or apply for a council service. 

You can also check your bin collection day, as well as your local councillor details, using our find my nearest tool. 

Our 'top tasks' section provides a short cut to our most popular services. These include Council Tax, Housing Benefit, bins, planning and housing. 

• Contact us online
• Contact us by email
• Contact us by web chat
• Out of hours emergencies
• Contact us by phone
• In person (face-to-face) appointments - by appointment only
• Our address
• Press enquiries

Contact us online

To raise a query or submit evidence relating to Council Tax, Housing Benefit or Council Tax Reduction and Business Rates, please select the Fenland District Council tab on the Anglia Revenues Partnership website 'contact us' page. 

For all other enquiries, please use our general enquiry form. 

Contact us by email

If you are unable to use the above online channels, you can email info@fenland.gov.uk

Web chat

Click the blue button below to start a web chat session.

Web chat is usually available 9am-4pm, Monday to Friday, excluding bank holidays. 

Out-of-hours emergencies

We offer a limited out-of-hours phone service. Please be patient as it may take some time to answer your call. This line can also be used to access our automated out-of-hours phone payment service.

• For homelessness advice see: I Need Accommodation Now or Homelessness
• If you're concerned about a rough sleeper, see: Rough Sleeping

Contact us by phone

It is usually much quicker to contact us online.

If this method is not suitable, you can call us on 01354 654321. Lines are usually open 9am-4pm (Monday to Friday) and 9am-noon (Saturday). Lines are closed on bank holidays. We offer a limited out of hours phone service.

In person (face-to-face) appointments - by appointment only

In person appointments are reserved for the rare times where none of other contact methods are appropriate. They cannot be used to make payments, which must be made online, through PayPoint or by phone. 

Please consider if you can use any of our other contact methods before attempting to book an appointment.

We cannot help people who visit our sites without an appointment.

To book an appointment, please complete our online booking form or contact us by phone. 

Our address

Unfortunately, we cannot help people who visit our sites without an appointment. Find out more information about face-to-face appointments. 

If you need to send something by post, our address is: Fenland Hall, County Road, March, Cambs, PE15 8NQ. 

Press Office

Members of the media can contact the Press Office at: communications@fenland.gov.uk