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Contact us

Find out how to contact Fenland District Council and access our services

Before you contact us, have you checked to see if you can find what you need on our website? Our website offers information about our services as well as the ability to apply for servicespay for services and report issues where you live. 

Online

The quickest way of contacting us is through our online form.

Email

You can email us info@fenland.gov.uk.

Web Chat

You can contact us via Web Chat

Web Chat is available 9am-4pm Monday to Friday

Phone

You can call our telephone contact centre on 01354 654321.

Lines are open 9am-4pm (Monday to Friday) and 9am-noon (Saturday)

Book an appointment

To book an appointment, please complete our online booking form  

Customer Service Centres and Community Hubs

Due to the Coronavirus, access to our Customer Service Centres and Community Hubs is by prior appointment only. Our onsite payment machines will not be in operation. 

To maintain social distancing and safely manage customer footfall, we have introduced an appointment system for our Customer Service Centres and Community Hubs. This will help us to provide a face-to-face service for the small number of people who need it the most. We will not be able to help people who visit our sites without an appointment. 

To book an appointment, please complete our online booking form or call 01354 654321. We will then advise you on how we can help. 

Please don't book an appointment if:

  • you are wanting to make a payment or use our payment machines as they are still not in operation. Payments can still be made online, through PayPoint or by phone. 
  • you, or someone in your household, has had symptoms or tested positive for Covid-19 within the past 14 days
  • you (or with help from friends and family) can access our services yourself online

Before you attend your appointment, please read our  Covid-19 pre-booked appointment guidance (PDF) [413KB] .

LocationAddressOpening times
Chatteris Community Hub

Furrowfields, Chatteris, PE16 6DY

(same location as Chatteris library)

By prior appointment only

  • Monday - 10am to 5pm
  • Tuesday - 2pm to 5pm
  • Wednesday - 10am to 5pm
  • Thursday - Closed
  • Friday - 10am to 5pm
  • Saturday - Closed 
March Customer Services CentreFenland Hall, County Road, March, PE15 8NQ

By prior appointment only

  • Monday, Tuesday, Wednesday, Thursday and Friday - 9am to 4pm
Whittlesey Community Hub

31-35 Market Street, Whittlesey, Peterborough, PE7 1BA

(Same location as Whittlesey library)

By prior appointment only

  • Monday - 9am to 5pm
  • Tuesday - 9am to 1pm
  • Wednesday - 9am to 12pm
  • Thursday - Closed
  • Friday - 9am to 5pm
  • Saturday - Closed
Wisbech Customer Services CentreHarbour Square, Boathouse Business Centre, Wisbech, PE13 3BH

By prior appointment only

  • Monday, Tuesday, Wednesday, Thursday, Friday - 9am to 4pm.

By post

If you need to send something by post, our address is Fenland Hall, County Road, March, Cambs, PE15 8NQ. 

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