Contact us
Find out how to contact Fenland District Council and access our services
Before you contact us, have you checked to see if you can find what you need on our website? Our website offers information about our services as well as the ability to apply for services, pay for services and report issues where you live.
Online
The quickest way of contacting us is through our online form.
You can email us info@fenland.gov.uk.
Web Chat
You can contact us via Web Chat
Web Chat is available 9am-4pm Monday to Friday
Phone
You can call our telephone contact centre on 01354 654321.
Lines are open 9am-4pm (Monday to Friday) and 9am-noon (Saturday)
Book an appointment
To book an appointment, please complete our online booking form
Customer Service Centres and Community Hubs
Access to our Customer Service Centres and Community Hubs is by prior appointment only. Our onsite payment machines will not be in operation.
We have introduced an appointment system for our Customer Service Centres and Community Hubs to help us to provide a face-to-face service for the small number of people who need it the most. We will not be able to help people who visit our sites without an appointment.
To book an appointment, please complete our online booking form or call 01354 654321. We will then advise you on how we can help.
Please don't book an appointment if:
- you are wanting to make a payment or use our payment machines as they are still not in operation. Payments can still be made online, through PayPoint or by phone.
- you, or someone in your household, has had symptoms or tested positive for Covid-19 within the past 14 days
- you (or with help from friends and family) can access our services yourself online
Before you attend your appointment, please read our Covid-19 pre-booked appointment guidance (PDF) [413KB] .
| Location | Address | Opening times |
|---|---|---|
| Chatteris Community Hub | Furrowfields, Chatteris, PE16 6DY (same location as Chatteris library) | By prior appointment only
|
| March Customer Services Centre | Fenland Hall, County Road, March, PE15 8NQ | By prior appointment only
|
| Whittlesey Community Hub | 31-35 Market Street, Whittlesey, Peterborough, PE7 1BA (Same location as Whittlesey library) | By prior appointment only
|
| Wisbech Customer Services Centre | Harbour Square, Boathouse Business Centre, Wisbech, PE13 3BH | By prior appointment only
|
By post
If you need to send something by post, our address is Fenland Hall, County Road, March, Cambs, PE15 8NQ.
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