COVID-19: Support available for residents and businesses

Our website offers a variety of advice addressing common issues faced by residents and businesses relating to Coronavirus.


We are committed to supporting all residents who may be effected by COVID-19. We have advisors waiting to take your call on 01354 654321; please do not hesitate to contact us with any concerns you may have. We can support you with a wide range of services including accessing isolation payments and vital needs such as food and prescription deliveries. 

We are also working with the Citizens Advice Bureau whose dedicated Fenland advisor is able to provide employment, pension and debt advice, and assist workers with income maximisation, accessing funding and benefits claims.  Call 01354 654321 or email

Visit the Government's website for the latest information about Coronavirus. It offers helpful advice and guidance on a wide range of topics including:

Visit the NHS website if you think you have Coronavirus symptoms.

The NHS COVID-19 app, available to download for free in England and Wales, is the fastest way to see if you're at risk from Coronavirus. The app has a number of tools to protect you, including contact tracing, local area alerts and venue check-in.

Contacting us

You can call us on 01354 654321 or contact us online.

You can also make an appointment to visit one of our Customer Service Centres and Community Hubs. View more information.

Getting extra help

We've set up a community hub service that brings together volunteers, support groups and partners across Fenland to help those most at risk. If you're a resident and need help with food shopping or collecting medicines, we can provide details of a local voluntary service who can help you. Call us on 01354 654321 or email If you're a resident and are able to offer help to people in need, please email

PCR testing in Fenland

If you need a PCR test, you can book online through the NHS website. If you can't use online services, call the NHS on 119. They will tell you what to do and where to go.

The following PCR Mobile Testing Units are available in Fenland:

  • Furrowfields Road Car Park, Chatteris - Tuesdays and Sundays
  • City Road Lorry Park, March - Wednesdays, Fridays and Saturdays
  • Grosvenor Road North Car Park, Whittlesey - Mondays and Thursdays
  • Chapel Road Car Park, Wisbech - Mondays, Wednesday-Friday and Sundays

Facilities are open from 9.30am to 3.30pm.

Please do not visit these units if you have not booked an appointment. Walk-ins will not be accepted under any circumstances.

Rapid testing in Fenland

About 1 in 3 people with COVID-19 do not have symptoms but can still infect others. Rapid lateral flow tests help to check if someone has COVID-19. If people test positive and self-isolate, it helps stop the virus spreading.

To make the testing as worthwhile as possible, we need people to take a test twice a week. A one-off test will offer little benefit as it can only provide information about likelihood of being infectious at that point in time.

Rapid lateral flow tests are strictly for people who have no symptoms of COVID-19.

Find out more information and how to get rapid lateral flow tests.


Find out where you can get your COVID-19 vaccination.

Test and Trace Payment Support Scheme

The Government has introduced a Test and Trace Support Payment scheme to support people on low incomes if they can't work during their self-isolation period. This may be because they have tested positive for coronavirus or have recently been in close contact with someone who has tested positive.

As part of the scheme, eligible people will receive a £500 lump sum payment.

View more information about the Test and Trace payment scheme.

Money worries

We recognise that it may be a very stressful time for some residents financially. If you're struggling to pay Council Tax or your rent, we may be able to offer some extra help

Our dedicated Citizens Advice Bureau advisor is also able to provide free, independent and confidential advice about managing money during this time. Call 01354 654321 or email

The Money Advice Service website also offers a useful service, and the CLAS (Cambridgeshire Local Assistance Programme) may also be able to help if you are experiencing hardship or under exceptional financial pressure. They aim to provide information, advice and practical support. In some cases, they may be able to provide supermarket vouchers, energy vouchers, new cookers, or recycled white goods and furniture. To contact CLAS, call 0808 278 7807 (Monday to Friday, 9.30am-3.30pm).

Housing worries

The Government has introduced emergency legislation to protect renters and landlords affected by Coronavirus.

If you're worried about paying your rent, need housing advice or have become homeless, please contact us as soon as possible by calling 01354 654321 or emailing

The Shelter website also has useful advice for homeowners and people living in rented accommodation. 

Help for businesses

We recognise that it is a difficult time for businesses and are doing all that we can to help them through this. We have a dedicated section on our website about business support, the grant schemes that we are administering, how to make your workplace COVID Secure and what to do if an outbreak occurs.

Coronavirus community campaign resources

A range of resources are available in multiple languages and formats to help provide local communities, organisations and services with useful coronavirus information and campaign materials.

The resources, including posters, videos, audio clips and social media messages, can be shared to help encourage people to do the simple things to help prevent the spread of coronavirus.

Visit the Cambridgeshire County Council coronavirus campaign page, the Rosmini Centre website and our coronavirus translations webpage.

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