Our website offers a variety of advice addressing common issues faced by residents and businesses relating to the Coronavirus.
Visit the Government's website for the latest information about Coronavirus. It offers helpful advice and guidance on a wide range of topics including:
The new NHS COVID-19 app, available to download for free in England and Wales, is the fastest way to see if you're at risk from Coronavirus. The app has a number of tools to protect you, including contact tracing, local area alerts and venue check-in.
On January 4th, the Prime Minister declared another national lockdown. This means you must stay at home and not leave your home unless necessary. If you must leave home, stay 2 metres apart from anyone not in your household or bubble. Find out more about what you can and cannot do.
We are committed to continuing to operate essential services whilst following the latest guidance from the Government and Public Health England.
Our refuse service is currently running as normal. If you're self-isolating or are confirmed to have Coronavirus, please follow our guidance when disposing of personal waste.
You can still call us as usual on 01354 654321 or contact us online.
Our Customer Service Centres and Community Hubs are currently operating on an appointment only basis. View more information.
We've set up a community hub service that brings together volunteers, support groups and partners across Fenland to help those most at risk. If you're a resident and need help with food shopping or collecting medicines, we can provide details of a local voluntary service who can help you. Call us on 01354 654321 or email email@example.com. If you're a resident and are able to offer help to people in need, please email firstname.lastname@example.org.
We're working alongside other councils, agencies and organisations in Cambridgeshire to support many families and individuals whose lives have been made more difficult by the COVID pandemic this year. More people than ever before will be supported using the Winter Support government grant. Support will include providing Winter Support Packages to families to make sure that, not only no child goes hungry this year whether they are eligible for free school meals or in a range of other categories, but also that families and individuals who might struggle with other essential bills, such as utilities, can be supported. Find out more information about the Winter Support Package.
If you're a carer and have been notified about your COVID-19 vaccination on the NHS, Caring Together can provide free support to enable you to attend your appointment.
We are working in partnership with Councils across Cambridgeshire to run a countywide contact tracing service. This aims to support the NHS Test and Trace Service by reaching people as quickly as possible who have tested positive for Coronavirus and must self-isolate.
If you need a Coronavirus test, you can book online through the NHS website. If you can't use online services, call the NHS on 119. They will tell you what to do and where to go.
Mobile testing centres are currently in Wisbech on a Sunday and in March on a Tuesday. However, you may be asked to travel further depending on appointment availability.
Please do not visit these centres if you have not booked an appointment. Walk-ins will not be accepted under any circumstances.
The Government has introduced a Test and Trace Support Payment scheme to support people on low incomes if they can't work during their self-isolation period. This may be because they have tested positive for coronavirus or have recently been in close contact with someone who has tested positive.
As part of the scheme, eligible people will receive a £500 lump sum payment.
We recognise that it may be a very stressful time for some residents financially. If you're struggling to pay Council Tax or your rent, we may be able to offer some extra help. The Money Advice Service website also offers useful advice about managing your money during this time.
CLAS (Cambridgeshire Local Assistance Programme) may also be able to help if you are experiencing hardship or under exceptional financial pressure. They aim to provide information, advice and practical support. In some cases, they may be able to provide supermarket vouchers, energy vouchers, new cookers, or recycled white goods and furniture. To contact CLAS, call 0808 278 7807 (Monday to Friday, 9.30am-3.30pm).
The Government has introduced emergency legislation to protect renters and landlords affected by Coronavirus. This will suspend new evictions from social or private rented accommodation.
If you're worried about paying your rent, need housing advice or have become homeless, please contact us as soon as possible by calling 01354 654321 or emailing email@example.com.
The Shelter website also has useful advice for homeowners and people living in rented accommodation.
We recognise that it is a difficult time for businesses and are doing all that we can to help them through this. We have a dedicated section on our website about business support, the grant schemes that we are administering, how to make your workplace COVID Secure and what to do if an outbreak occurs.